Overview
At Aleventi, we are committed to delivering premium-quality fragrances and ensuring every order reaches you in perfect condition. If there is any issue with your order, we are here to help .
Returns
- Due to the personal nature of fragrances, we do not accept returns or refunds for perfumes that have been opened or used .
- A return or refund request may only be accepted if the product remains unopened, unused, and in its original condition.
Exchanges
We will gladly replace your order if :
- You received the wrong item .
- Your order arrived damaged or leaking .
- The product has a manufacturing defect .
To request an exchange , please contact us within 48 hours of receiving your order and provide your order number along with clear photos or a video showing the issue .
Non-Returnable Items
- Opened perfumes .
- Used perfumes .
- Products returned because of personal fragrance preference, scent expectations, or change of mind .
Exchange Eligibility
To qualify for an exchange :
- The product must be unused .
- The original packaging must be intact .
- The request must be submitted within 48 hours of delivery .
Requests that do not meet these conditions may not be eligible for exchange or refund .
Shipping Costs
- If the exchange is approved due to an error on our part or because of a defective product, Aleventi will cover all shipping costs .
- If an exchange is requested for any other eligible reason, the customer will be responsible for the shipping fees .
Refund Process
Once an approved returned product is received and inspected, any eligible refund will be processed using the original payment method. Processing times may vary depending on your payment provider or bank .
Contact Us
If you have any questions regarding your order or this policy, please Contact us at admin@aleventi.store